Regulation
Kumari Care is registered with the Care Quality Commission which is responsible for ensuring that all social care meets the standards and regulations set out in the Care Standards Act 2000.
In addition the company’s performance is regularly monitored by Bristol City Council, Bath & North East Somerset Council, South Gloucestershire Council, CCGs and Bath & North East Primary Care Trust.
Each year every client is invited to participate in a Client Satisfaction Survey asking them to let us know how they feel about the care services we provide. This takes the form of a questionnaire which is anonymous. This has proved to be a valuable tool in establishing how our clients rate the service and has led to a number of changes helping to improve the quality of care and the way in which it is managed.
Care Quality Commission
The company welcomed the new regulations when they were introduced in 2003. It was one of the first home care providers in the area to be registered. It has worked closely and co-operated with the Commission and has largely benefited from the inspection process.
The decision made by the Commission to focus on outcomes for the clients and staff rather than the process itself was more than welcomed by the company.
Our latest inspection took place in October 2019. it was well conducted and we have now received the final report. Our overall rating for the service is 'Good', we received ''Good' in all 5 CLOES.
The company is determined to continue in its efforts to build on the quality of its services and the welfare and effectiveness of its staff.
Working in
Partnership with...
Member
of UKHCA